At the core of the platform lies the Contracted Service Plan (PdEC): the certified representation of the service that the operator is required to deliver over the contractual period.

The PdEC includes the complete operational structure:

• road network and graph
• routes and lines
• trips, timetables and frequencies

Once defined, the PdEC is validated and versioned, becoming the official reference against which delivered services are measured.
Daily, weekly, monthly and annual comparisons allow continuous and transparent monitoring throughout the entire contract lifecycle

Public transport is dynamic by nature.
Routes change, frequencies increase, services are added or removed.

The Service Scenario module (PdESc) allows users to simulate these variations before they are implemented:

• changes to routes or stops
• frequency adjustments
• introduction of new lines
• service reductions or extensions

Each scenario enables cost estimation and impact analysis, supporting negotiations, contract amendments and even bid preparation for new service tenders.

Once approved, the scenario becomes a new valid service plan, seamlessly replacing the previous contractual reference.

The Monitoring Dashboard provides role-based access to certified data, offering clear and immediate insight into service performance.

Indicators are organised across multiple dimensions:

• economic performance
• safety
• infrastructure and diagnostics
• service quality

All users — from technical staff to management and public authorities — access the same trusted data foundation, ensuring alignment and transparency.

Compliance verification ensures that the delivered service respects contractual rules, deadlines and performance requirements.

Through a combination of graphical and tabular reports, the system evaluates:

• adherence to contractual obligations
• delivered vs contracted kilometres
• service costs
• contractual KPIs

Reports can be generated over different time horizons and support both operators and contracting authorities in monitoring performance and economic sustainability.

The monitoring module enables daily verification of delivered services, integrating operational data directly from the AVM system.

Contractual rules are configured once and continuously applied, allowing automated detection of deviations.
When discrepancies occur, the Justification Management module supports the handling of disputes by allowing operators to submit explanations and documentation, ensuring correct recognition of delivered service kilometres.

In addition, the platform includes a contractual deadline manager, covering all administrative obligations linked to service delivery.