Telemaco governs all ticketing methods and types of media: contactless smart cards, chip on paper, paper smart tickets, Account Based, EMV, mobile ticketing, hands-free, and others. It is designed to also manage hybrid configurations, with various combinations of media, methods, and sales channels (ticket offices, terminals, TVM, apps, web, bank ATMs, onboard devices, and others). It can also operate in multi-company environments, ensuring the integrity of shared data and the confidentiality of proprietary data on users, retailers, and collections.
Telemaco is a flexible and multi-service solution, capable of selling not only travel tickets for urban, suburban, long-distance public transport with reservations, but also a variety of other services such as parking permits, ZTL/ZSR subscriptions and permits, events, merchandising, shows, and museums.
On the payment front, Telemaco manages a variety of channels: cash, credit card, SisalPay, Satispay, Postepay, Masterpass, MyBank, meal vouchers, RID, electronic wallet. Additionally, we have PCI-DSS certification, the credit card transaction security standard.
The platform is open and modular: it embraces the MaaS (Mobility as a Service) approach, a new open service-oriented architecture paradigm. Pluservice is a member of the MaaS Alliance, an international organization that works on standardizing integration protocols. Additionally, it participates in the Italian NeTEx Profile, a working group that defines the Italian profile of the NeTEx standard. These standards allow for the integration of third-party systems with lower costs and greater system robustness. This architecture has, for example, enabled us to sell ATAC tickets through the PostePay app or to activate parking payments on the ENI Station+ app.
The Telemaco platform is future-oriented. Its guiding principle is the dematerialization of ticketing, the systematic digital transformation of all ticketing phases: trip planning, ticket purchase, validation, control, and the precise and profiled collection of transport usage data. Each of our most recent modules digitizes parts of the ticketing process.
Dematerialization drastically reduces commercial costs by leading to disintermediation and a reduction in sales and validation staff and equipment. It also facilitates interoperability and opens up to complementary markets and services, as the processing logic is moved to the back end. Finally, it improves the user experience.
Dematerialization can become the starting point for new challenges, such as introducing more flexible, fair, and incentivizing fare policies for users: price caps, fares that decrease with increased usage, dynamic pricing based on the level of service offered, automatic discounts in case of significant delays, and much more.
