When sales become an integral part of the service

Sales systems

When sales become an integral part of the service
Ticketing is not just about technology. It is about experience, accessibility, and the daily relationship with passengers.
In public transport, sales systems are the first point of contact between the service and its users, and they must ensure continuity, simplicity, and reliability across every channel.
Pluservice sales solutions are designed to address this complexity.
A centrally governed, multichannel ecosystem that enables operators to distribute tickets and mobility services in a consistent, secure, and scalable way, adapting to user habits and operational requirements.
At the core of the ecosystem lies the Telemaco Ticketing Control Center, the single point of control where fares, products, sales channels, and financial flows are managed.
The Control Center allows operators to configure complex fare policies – urban and interurban tickets, subscriptions, concessions, and advanced pricing models such as price capping – while maintaining full consistency across all channels.
Each sales channel can be enabled, restricted, or customized according to operational needs, ensuring both flexibility and control.
Through dashboards and reporting tools, the Control Center provides real-time visibility into channel performance, sales volumes, and revenues, supporting fast, data-driven decision-making.
The management of promotional campaigns and coupons completes the picture, turning sales into a strategic lever for customer loyalty.
Company ticket offices remain a key reference point for passengers.
Pluservice solutions support direct sales through dedicated terminals and integrated software, handling both physical and digital tickets in a consistent manner.
Every transaction is synchronized with the Ticketing Control Center, ensuring immediate data alignment, reduced errors, and full traceability.
Ticket offices thus become not only sales points, but also service hubs for assistance and passenger engagement.
To ensure widespread and capillary distribution, Telemaco supports an extensive network of physical and digital resellers.
Through Android apps, POS terminals, and web applications, each reseller can manage ticket issuance, revenues, and commissions in a simple and centralized way.
Integration with the Mooney network, with over 40,000 points of sale, allows operators to significantly expand access to mobility services, reaching areas and users that are less digitally oriented.
Ticket Vending Machines are a strategic channel for autonomous access to travel tickets.
Telemaco’s TVM software is designed to operate on hardware from multiple manufacturers, ensuring technological independence and long-term investment protection.
TVMs support ticket issuance, subscription renewals, and fine payments, with both cashless and cash-enabled options.
A scalable and configurable solution, fully aligned with the broader sales ecosystem.
On-board sales complete the multichannel offering, ensuring continuity even where other sales points are unavailable.
Through the myTicket app, onboard staff can issue tickets, renew subscriptions, and accept certified digital payments.
This approach improves operational efficiency and reduces friction for passengers, while remaining fully integrated with central systems.

White-label apps and web portals represent the digital face of sales.
Fully customizable in terms of design and functionality, they allow users to purchase tickets and manage subscriptions directly from smartphones or browsers, in a simple and intuitive way.
Notifications, electronic wallets, dedicated promotions, and integration with other mobility services create a smooth and modern user experience.
For operators, these channels are a natural extension of the sales system — brand-consistent and aligned with the future of digital mobility.



