ART Resolutions introduce a clear model: quality must be demonstrated, not declared.
Punctuality, regularity, reliability, accessibility, environmental sustainability, passenger information and economic efficiency become structured indicators, with defined calculation methodologies and periodic monitoring obligations.

Pluservice Data Insight allows this framework to be approached not as a bureaucratic burden, but as a strategic opportunity.
Data becomes a daily governance tool, capable of reducing the risk of penalties, strengthening dialogue with contracting authorities and supporting decisions based on objective evidence.

Pluservice Data Insight is an independent platform designed to collect and integrate data from heterogeneous systems.
Operational data, AVM/AVL, ticketing, workforce, maintenance, fleet and accounting flows are normalised and consolidated into a single, certified information environment.

On this shared data foundation, the platform automatically calculates the KPIs required by ART Resolutions 53/2024 and 64/2024, including those defined in Annex 7, ensuring methodological consistency, full traceability of data sources and continuity over time.
The result is a system that eliminates manual processing and dramatically reduces the risk of errors in reporting.

At the core of the platform is a calculation engine designed in full compliance with official ART methodologies.
Each indicator is linked to its calculation formula, reference data sources and observation period, enabling detailed verification in the event of audits, inspections or disputes.

The system supports the automatic calculation of service quality KPIs, economic and operational indicators, as well as environmental and sustainability metrics, adapting to different contractual and operational contexts.
Its architecture is designed to evolve over time, accommodating regulatory updates without structural changes.

KPIs are not confined to static reports.
The platform makes them accessible through interactive dashboards designed to support daily service monitoring.

Management, quality departments, operations teams and contracting authorities can track indicator trends over time, compare routes, service areas and periods, identify deviations and drill down to operational details.
Each user accesses information aligned with their role, enabling a shared, data-driven dialogue based on objective and transparent information.

The platform does not merely measure performance: it helps prevent issues.
Through data validation mechanisms, threshold management and deviation alerts, Pluservice Data Insight enables early detection of anomalies and criticalities, before they result in contractual penalties or reputational impacts.

Service quality thus becomes a continuous process, monitored over time and supported by tools that enable timely interventions and targeted corrective actions.

Pluservice Data Insight is designed to be used by both parties to the service contract.

Transport operators gain a platform that simplifies regulatory compliance, reduces administrative workload and strengthens economic and operational control.
Contracting authorities gain an objective, continuous and transparent monitoring tool, supporting service governance and accountability towards citizens and institutions.

The result is a shared data-based language that reduces ambiguity and strengthens mutual trust.

The platform is available in both cloud and on-premise configurations and is built on an open, modular architecture.
It supports industry standards such as GTFS, GTFS-RT, NeTEx and SIRI, open data exports and integration with regional systems, transparency portals and MaaS ecosystems.

An infrastructure designed to support the long-term evolution of public mobility, making it increasingly measurable, governable and quality-driven