The Quality Management System supports both operational staff and management in handling all activities related to quality governance.
It focuses on measurement, analysis and continuous improvement, helping organisations identify issues, act on them and monitor results over time.

Quality becomes a shared responsibility, supported by data, workflows and clear accountability.

The platform enables the structured management of service reports, user complaints and non-conformities, ensuring full traceability throughout the entire process.

Each event can be classified, analysed and linked to corrective, preventive or improvement actions, allowing companies to identify recurring issues, monitor trends and intervene effectively.

The solution supports the management of internal and external inspections, including scheduling, involved departments, documentation and outcomes.

Any non-conformities identified during audits can be directly connected to corrective actions, ensuring continuity between verification, analysis and resolution.

The system supports the classification and monitoring of environmental impacts, process status, probability and level of influence, assets and facilities involved — providing a clear and structured view of environmental performance.

Managing quality also means managing documentation.
The platform provides a structured repository for all quality and safety documents, including manuals, procedures, operational instructions and internal documents.

Each document is versioned, traceable and associated with roles, responsibilities, areas of competence and distribution lists, ensuring clarity, compliance and controlled access.

The system supports the creation and management of customer satisfaction surveys, enabling companies to collect feedback and measure perceived service quality.

It also includes tools for managing staff training, skills and certifications, ensuring that competencies evolve alongside processes.

Quality control activities carried out on board vehicles — for example through the myCheck app — are fully integrated, providing a complete view of service performance.