In today’s public transport systems, the ticket is no longer a physical object. It is information, a right of access, an experience that must be simple, seamless and consistent across every channel.

Account Based Ticketing represents this shift in perspective: the focus moves from physical media to the user’s identity.
With Pluservice’s ABT solution, access to transport services becomes digital, flexible and personalised—without compromising on control or security.

Unlike traditional ticketing, where tickets must be purchased, stored and validated, Account Based Ticketing is built around the user account.

Passengers access the service through an identifier – such as a contactless card, smartphone, QR code or another enabled device – while the central system manages everything behind the scenes: validations, fare calculation, application of commercial rules and final charging.

Each journey is automatically recognised, tracked and valued, always applying the most accurate and convenient fare, including advanced logics such as price capping and post-pay.

Pluservice’s Account Based solution is designed to integrate natively with the ticketing and sales ecosystem, while maintaining maximum technological flexibility.

The user is identified through a device or unique identifier.
Each access generates a validation that is processed in the back end, where the system reconstructs the journey and automatically applies the configured fare rules.

Charging is managed centrally through the back office, eliminating manual calculations, physical tickets and complex verification processes.
The platform supports multiple channels and access methods, ensuring a consistent experience across vehicles, gates, mobile apps and on-board devices.

Account Based Ticketing reaches its full potential with Hands Free mode.
An advanced technology that allows passengers to board and alight without performing any explicit action.

Through a mobile app, users link their account to a payment method. During the journey, Bluetooth Low Energy technology automatically detects their presence on board and identifies the travelled route.
At the end of the trip, the system calculates the correct fare and processes the charge automatically.

The result is a continuous, natural and frictionless travel experience – reducing boarding times, improving service punctuality and minimising physical contact with validation devices.

For passengers, Account Based Ticketing means freedom: no tickets to buy in advance, no physical media to manage, no complexity.
Every journey is recorded in a single account, with full transparency on trips, charges and fare benefits.

For mobility operators, the benefits are twofold.
On one hand, operational costs related to the production and management of physical tickets are significantly reduced.
On the other, operators gain access to a rich and structured data set, enabling deeper analysis of travel behaviour, optimisation of services and the design of more effective fare policies.

Pluservice’s ABT solution is designed to operate in complex, multi-operator and multi-service environments, while preserving user centrality and data separation.

The system complies with international security standards for the protection of sensitive data and transactions and is ready to evolve towards MaaS models.
Integration with the myCicero platform extends the travel experience beyond a single service, enabling truly integrated, continuous and future-oriented mobility.